At Falcon Athletics UAE, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please review our refund and return policy below:

1. Returns for Damaged or Defective Items

If you receive a product that is damaged or defective upon delivery, you may request a return or exchange within 7 days from the delivery date.

2. Proof of Damage

To process your request, clear photos or videos showing the damage must be provided at the time of submission.

3. Return Process

• Contact our support team within the allowed period.

• Our team will review the request and verify the issue.

• Once approved, you will receive instructions for return or replacement.

4. Refunds & Exchanges

After approval, you may choose one of the following:

• Exchange: Replacement with the same product.

• Refund: Refund to the original payment method.

5. Shipping Responsibility

• If the return is due to damage or defect, shipping costs will be covered by Falcon Athletics UAE.

• Returns for other reasons may require the customer to cover shipping fees.

6. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, usage, or product type.

7. Policy Updates

Falcon Athletics UAE reserves the right to update or modify this policy at any time without prior notice.

Contact Us

For any questions regarding returns or refunds, please contact us:

📧 Email: info@falconathleticsuae.com
📞 Phone: +971 56 107 8383